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Customer Service Tips

Controls Central has access to millions of parts that are in stock and ready to ship.

Finding Alternatives That Work!

 

The Controls Central customer experience team has shared with you how they provide the best possible customer experience even during challenging times thanks to the millions of parts it has access to that are in stock and ready to ship. 

This week, we continue sharing what we learned, and we will share other things that the team does to ensure that each customer has a great experience when they stop by Controls Central.  

Our relationship with manufacturers allows us to access compatibility charts and other information to help our customers find an alternate part or a suitable replacement if the one they want is not available right away. 

The team can do that in real-time, and if more time is needed, we do our best to get to our customers in as little time as possible.  

Most of our customers don't have time to look for alternatives or have the information.  
 

We usually have at least one option for them regardless of their needs. 

"When a customer calls or texts us, that means they need help with something; if they are looking for a part that is not in stock, that can be very frustrating for anyone. We make sure that we provide them with the fastest response so that they can decide as to how they will manage the project or service they need to take care of."

Said Jessi R, customer experience specialist at Controls Central. 

"We want our customers to remember that we can help them out when they most need it."

Said Dominic Porte, product manager, Controls Central

We take pride in ensuring our customers have a great experience when they shop at Controls Central. So, in addition to working with our manufacturing and distribution partners to obtain all product data and information, we also can access compatibility charts and data that allow us to share options with our customers.  

Our team is here for you - We've Got You! 
 
 
 

What are customers are saying about our team:

Good Help!
"They even help me to look for the right part, even i did not had the part number."

 

Good Service!
"I had ordered a part that was discontinued. Other sellers just told me it was discontinued. Controls Central found an after market part to use a a substitute. Thanks!"

 
 
 
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