The Controls Central customer experience team has shared with you how they provide the best possible customer experience even during challenging times thanks to the millions of parts it has access to that are in stock and ready to ship.
This week, we continue sharing what we learned, and we will share other things that the team does to ensure that each customer has a great experience when they stop by Controls Central.
Our relationship with manufacturers allows us to access compatibility charts and other information to help our customers find an alternate part or a suitable replacement if the one they want is not available right away.
The team can do that in real-time, and if more time is needed, we do our best to get to our customers in as little time as possible.
Most of our customers don't have time to look for alternatives or have the information.
We usually have at least one option for them regardless of their needs.