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Customer Service Tips

How to Keep Your Customers Happy

by Alexandra Diaz

If you are in the HVACR or maintenance business, you probably have spent way too much time looking for inventory and parts! All so that you can provide excellent service to your customers. 

We wanted to know more about the industry-wide stockouts because we wanted to find out how Controls Central has maintained excellent customer reviews even with the challenges at hand.  

So, we spent some time chatting with Ann M and Jessi R; both work as Customer Experience Specialists and work with customers all day long. 

During our chat, we 'zoned' in on a few things that the team does to keep customers happy and access millions of products. 

Starting with helping customers find what they need.

"By working with our manufacturing partners and hundreds of stocking locations, we are likely to find it for our customers." 

Said Customer Experience Specialist Jessi R. 

Controls Central works with over 600 different manufacturers! 

"So, if we don't have the part in stock, we "hunt it down"  and leverage our hundreds of stocking locations and connections. 

At Controls Central, our team can access over 2.5 million parts. Controls Central's vast inventory network allows us to locate and find the correct part. So, even if the part does not appear to be available, the Controls Central our team goes to town and finds the part."

Said Customer Experience Specialist Ann M.  

Ann and Jessi are both experience Customer Experience Specialists, and they are here for you every day, making sure your parts are delivered. 

Our team goes to town and will make those calls to our vast network of contacts. "We want our customers to win; we want them to be happy and be able to provide the service and products they are looking for, so we do the heavy -lifting.  

We understand that these are trying times, so we want to make sure that our customers are supported, and we want them to have an excellent customer experience. That is our priority.  

Whether they are looking for an actuator, a motor, pump controller, valve, etc...you name it, we have options with a vast breadth of brands and product categories. 

 

Shop our popular brands

 
                                             

                                                    


                   
 
 

Controls Central extensive product categories include

 
 
Our team is here for you - We've Got You! 
 
 
 
 
 
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Customer Service Tips

Controls Central has access to millions of parts that are in stock and ready to ship.

Sandie 0 268 Article rating: No rating

The Controls Central customer experience team has shared with you how they provide the best possible customer experience even during challenging times thanks to the millions of parts it has access to that are in stock and ready to ship. 

Customer Service Tips

Sandie 0 277 Article rating: No rating

If you are in the HVACR or maintenance business, you probably have spent way too much time looking for inventory and parts! All so that you can provide excellent service to your customers. 

Straight from ASHRAE & AHR: Key Trends in our Industry

The 38-page 2022 trend report is out! Let's take a look at some insights from ASHRAE and AHR. 

Sandie 0 418 Article rating: No rating

The AHR Expo provides a unique forum where manufacturers of all sizes and specialties come together to share ideas and showcase the future of HVACR technology. Since 1930, the AHR Expo has remained the industry’s best place for OEMs, engineers, contractors, technicians, facility operators, architects, educators and other industry professionals to explore the latest trends and applications and to cultivate mutually beneficial business relationships. The event is co-sponsored by ASHRAE and AHRI, endorsed by many industry leading organizations, and is held concurrently with ASHRAE’s Winter Conference.

We have made it our mission to help you find the parts you need.

Our product inventory has been expanding, so as your needs grow, we’ve got you covered. 

Sandie 0 580 Article rating: No rating

We have made it our mission to help you find the parts you need. 

Planning has always been an instrumental part of our daily lives, planning work, planning jobs, career moves, weekends, etc. Routines are always a great way to ensure processes are met and tasks are efficiently done; however, these last years have proven that human resilience and change are instrumental in moving forward.

Controls Central’s US-based team is always on the lookout for its customers.

Getting the parts you need fast is easy at Controls Central!

Sandie 0 892 Article rating: No rating

We are the online retailer that has access to thousands of parts from hundreds of manufacturers and distributors.

So when you tell us you cannot find a specific part or product, we have many ways we can help you find exactly what you need. Our brands are as diverse as our product lines, so whether you are looking for an actuator from Belimo or a valve from Schneider Electric, or Siral, we’ve got options for you. 

SIRAL 6-WAY VALVE SERIES

Enabling heating and cooling with a single-coil while reducing wiring and simplifying control with a single actuator.

Administrator Account 0 582 Article rating: No rating

MODULAR 6-WAY VALVE
Enabling heating and cooling with a single-coil while reducing wiring and simplifying control with a single actuator.

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