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Customer Service Tips

How to Keep Your Customers Happy

by Alexandra Diaz

If you are in the HVACR or maintenance business, you probably have spent way too much time looking for inventory and parts! All so that you can provide excellent service to your customers. 

We wanted to know more about the industry-wide stockouts because we wanted to find out how Controls Central has maintained excellent customer reviews even with the challenges at hand.  

So, we spent some time chatting with Ann M and Jessi R; both work as Customer Experience Specialists and work with customers all day long. 

During our chat, we 'zoned' in on a few things that the team does to keep customers happy and access millions of products. 

Starting with helping customers find what they need.

"By working with our manufacturing partners and hundreds of stocking locations, we are likely to find it for our customers." 

Said Customer Experience Specialist Jessi R. 

Controls Central works with over 600 different manufacturers! 

"So, if we don't have the part in stock, we "hunt it down"  and leverage our hundreds of stocking locations and connections. 

At Controls Central, our team can access over 2.5 million parts. Controls Central's vast inventory network allows us to locate and find the correct part. So, even if the part does not appear to be available, the Controls Central our team goes to town and finds the part."

Said Customer Experience Specialist Ann M.  

Ann and Jessi are both experience Customer Experience Specialists, and they are here for you every day, making sure your parts are delivered. 

Our team goes to town and will make those calls to our vast network of contacts. "We want our customers to win; we want them to be happy and be able to provide the service and products they are looking for, so we do the heavy -lifting.  

We understand that these are trying times, so we want to make sure that our customers are supported, and we want them to have an excellent customer experience. That is our priority.  

Whether they are looking for an actuator, a motor, pump controller, valve, name it, we have options with a vast breadth of brands and product categories. 


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Customer Service Tips

Controls Central has access to millions of parts that are in stock and ready to ship.

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The Controls Central customer experience team has shared with you how they provide the best possible customer experience even during challenging times thanks to the millions of parts it has access to that are in stock and ready to ship.