Sandie
/ Categories: Tips

Customer Service Tips

Getting the parts you need fast is easy at Controls Central!

Controls Central’s US-based team is always on the look out for its customers. (copy 04)

In the last articles, we shared how the customer service team at Controls Central can help its customers find parts they need.  

They can do so even when supply is limited and during a time when product manufacturers are still working on ramping up to meet the current market demands. 

Our team can find details through over 250 partner warehouse locations and distribution points by accessing a one-of-a-kind vast inventory network.  

If you missed that article, you could find it and the rest of Controls Central product and product tip articles here. 

We had additional questions for the Controls Central team, specifically about how they access in-demand products and product information. 

Sometimes customers require to confirm part compatibility, and they don't have time to talk to someone. They may need to reference a specific part for a project or bid or maintain a part that was replaced by something different. 

Controls Central has been in business for over a decade, and throughout the years, we have obtained compatibility charts from over 30 manufacturers with product and product replacement information.  

The brands and products represented in the dozens of compatibility charts are vast.  

Categories include actuators, thermostat and thermostat parts, valves, including gas valves. Controls Central's brands include Schneider Electric, Honeywell, Siemens, Belimo, Invensys, Robertshaw, Johnson Controls, Mars products such as relays, motors, transformers, etc. 

When customers can find what they need right on the spot, it saves them time and effort.  

"Once customers know what they want, they have several options to leverage to place their order easily.  If the part a customer is looking for happens to be a hard-to-find part - or part that has been in short supply, our team will gladly notify them when the part or item becomes available." 

Said Alex D., marketing director, Controls Central. 

Customers can access a wide range of reference materials on the Controls Central website.  We also have a vast list of compatibility charts within the Controls Central Reference Materials program. 

"Many times a customer already knows what they need because they have used our compatibility matrices to find the part alternative they need. 

Said Ann M., customer experience specialist, Controls Central

In other instances, a customer will text a part number to the team and ask for a confirmation of the suitable replacement, and our team will check the library and help find what they need. 

Once a customer has an account with Controls Central, ordering and reordering are swift. 

Let's recap what we just shared. 

What are customers are saying finding what they need at Controls Central:

Good Help! "They even help me to look for the right part, even i did not had the part number."

Customers can find what they need via Controls Central because: 
 
  • Inventory powered by over 250 distributors and product manufacturers within the vast network of Controls Central. 
     
  • Controls Central already carries millions of products and product records. 
     
  • Controls Central has been helping customers for over a decade and providing support by the US-based customer team that is ready to help when needed. 
     
  • Customers have multiple ways of submitting questions to the Controls Central team, including text messaging. 
     
  • Customers have access to product compatibility sheets and compatibility options.  
     
  • Order delivery times are updated periodically, and customers are notified of order status

There are many other reasons that customers continue to shop at Controls Central after ten years.  

If you would like to set up an account, contact us today and let us "find what you need" to keep your customers happy and your mind at ease. 

Our team is here for you - We've Got You! 
Previous Article Customer Service Tips
Next Article Join the Clean Air in Buildings Challenge
Print
1273 Rate this article:
No rating
Please login or register to post comments.

NEW ACI MSCT SERIES ANALOG CURRENT SENSOR

Introducing the new ACI MSCT Series Analog Current Sensor, representing a leap forward in current sensing technology.

Sandie 0 178 Article rating: No rating
Introducing the new ACI MSCT Series Analog Current Sensor, representing a leap forward in current sensing technology. This series combines the cutting-edge ECM sensor technology with the success of previous models, offering smaller enclosures, split-core design, and exceptional accuracy. With an extended operating temperature range and industry-leading precision, the MSCT Series ensures reliable performance in diverse applications. Choose between 2-wire, 4-20mA loop-powered output or 0-5VDC output to suit your requirements. Installation is effortless with the split-core design and versatile mounting options. Ideal for various applications including load trending, industrial process control, and quality assurance, these sensors are backed by ACI's Five-Year Limited Warranty and comply with industry standards.

Ease of Installation and Engineered Quality

Sandie 0 1242 Article rating: No rating
Gas valves are the unsung heroes of HVAC systems, ensuring the seamless operation of furnaces and gas water heaters. As a contractor, you understand the importance of quality components in delivering reliable service to your customers. That's why offering Original Equipment Manufacturer (OEM) gas valves can elevate your HVAC services to new heights, providing unmatched performance and reliability.

Building Automation: Exploring Functional Devices' Innovative Solutions and Time-Saving Products

RIB® Intelligent Field Devices

Sandie 0 580 Article rating: No rating
Functional Devices, a company at the forefront of revolutionizing building automation control. Discover how their innovative solutions redefine seamless installation, prioritizing time-saving products designed to simplify the lives of control companies and installers. Dive into a comprehensive overview of their products, including versatile relays, centralized power supplies, and cutting-edge BACnet offerings, all aimed at enhancing control system efficiency. Explore featured BACnet products, learn about their functionalities, and uncover the convenience of their RIB® Intelligent Field Devices. Expect insights into how these devices offer a cost-effective solution for expanding control points and managing installations, all within a framework of creating a smarter, more efficient future in building automation.

ECM Motors by Nidec U.S. Motors

A guide to explain EC motors and how they work, save energy, and are reliable and cost-effective for HVAC systems

Sandie 0 801 Article rating: No rating

Reliability and Longevity – The Strength of ECM Motors explores the transformative impact of Electronically Commutated Motors (ECM) in HVAC systems, shedding light on their efficiency, adaptability, and cost-effectiveness. The guide emphasizes the pivotal role of ECMs, led by manufacturers like Nidec U.S. Motors, in revolutionizing the HVAC industry.

ECM motors, known for their high efficiency, precise control, extended lifespan, and quiet operation, operate on electronic control, enabling them to convert AC voltage into DC current. Their variable speed operation allows for optimal energy usage, resulting in substantial savings compared to traditional AC motors.

Introducing The YELLOW JACKET® Combustible Gas Leak Detector, P/N 69310,

The YELLOW JACKET® Combustible Gas Leak Detector, P/N 69310, is a groundbreaking tool designed to simplify the detection of gas leaks, especially in hard-to-reach areas.

Sandie 0 551 Article rating: No rating
The YELLOW JACKET® Combustible Gas Leak Detector, P/N 69310, is a groundbreaking tool designed to simplify the detection of gas leaks, especially in hard-to-reach areas. It can swiftly and accurately detect combustible hydrocarbon gases, including natural gases and LPG, providing measurements in parts per million (PPM), percentage of volume (% Vol.), and percentage of lower explosive limit (% LEL). Its rapid response time ensures real-time data, enhancing safety by allowing quick identification and resolution of gas leaks. The user-friendly display presents measurements on a visual bar graph, making assessment intuitive.

BAPI: Blü-Test App and Probes by BAPI Instruments Offer Precision and Efficiency

BAPI Instruments - Blü-Test App and Probes

Sandie 0 9078 Article rating: No rating
Blu-Test App and Probes by BAPI Instruments, NIST-traceable instruments offer precise and reliable readings, boosting data credibility and aiding regulatory compliance. The setup process is straightforward and wire-free, with Bluetooth connectivity enabling real-time temperature, humidity, and pressure measurement monitoring. The Blu-Test App excels in data logging and analysis, simplifying comprehension with visual graphs and facilitating on-the-spot calculations. The probes are designed for continuous data collection, even when the device is out of range, and offer a wireless range of 30 feet, enhancing mobility during testing. Sharing data and collaborating with team members is easy, contributing to operational efficiency. Furthermore, the probes are sustainable featuring rechargeable batteries. With their ergonomic design and user-friendly interface, the Blu-Test App and Probes are hailed as game-changers in HVAC testing.

BAPI Blü-Test Instruments Revolutionize HVAC Measurement

BAPI Blu-Test instruments

Sandie 0 560 Article rating: No rating
Learn valuable insights into Building Automation Products, Inc. (BAPI) Blü-Test instruments and answers frequently asked questions about their benefits and usage for HVAC professionals. These instruments offer NIST-traceable accuracy, eliminating the need for cords through wireless Bluetooth LE communication with smart devices. They can log data, which can be conveniently analyzed using the Blu-Test app. This app not only helps organize data but also performs HVAC sensor calculations. Blü-Test instruments are versatile, capable of measuring temperature, humidity, and pressure, and their wireless nature and compatibility with smart devices make them highly convenient and cost-effective. The post also introduces Blü-Test as a suite of wireless test instruments, explaining how it seamlessly integrates with smartphones. Users can pair the instruments with their phones for efficient data monitoring and analysis, making them indispensable tools for HVAC technicians.

ACI Power Meters: Smart Energy Management

Reduce Consumption and Save Costs

Sandie 0 2158 Article rating: .8
Controls Central introduces ACI's state-of-the-art power meter lineup. Delving into the intricacies of models like KW320, KW320B, and KW1850, readers will gain insights into each meter's specifications, unique features, and potential applications. With a special emphasis on communication protocols and the flexibility offered by these meters, the article also touches upon ACI's exceptional service levels, warranty coverage, and the ease of choosing the right meter for diverse energy monitoring needs. Whether you're exploring options for power quality analysis, data center monitoring, or renewable energy solutions, this guide provides a holistic view of ACI's offerings.

Siral Leak-Free 2-way and 3-Way Ball Valve and Actuator Assemblies

Siral: Meeting Industry Needs with Zero Leakage, Maximum Efficiency Valves

Sandie 0 917 Article rating: No rating
Siral - Revolutionizing Leak-Free
2-way and 3-way Ball Valves for a Better Future

In the industrial and HVAC sectors, 2-way and 3-way ball valves are commonly used for controlling flow in various applications. However, a persistent issue faced by many companies, is B-port leakage in these valves. Siral, a leading manufacturer specializing in valves and actuators, has taken up the challenge and developed an innovative solution that eliminates leakage on all ports. 

Their unique porting orientation creates forces in equilibrium on opposite ports, resulting in a primary flow in an L-pattern. This breakthrough design eliminates the need to seal all three ports, ensuring zero leakage on both primary and bypass flow. Let's delve deeper into the game-changing features offered by Siral’s leak-free 2-way and 3-way ball valves. 

RSS
1234