Sandie
/ Categories: Tips

Customer Service Tips

Getting the parts you need fast is easy at Controls Central!

Controls Central’s US-based team is always on the look out for its customers. (copy 04)

In the last articles, we shared how the customer service team at Controls Central can help its customers find parts they need.  

They can do so even when supply is limited and during a time when product manufacturers are still working on ramping up to meet the current market demands. 

Our team can find details through over 250 partner warehouse locations and distribution points by accessing a one-of-a-kind vast inventory network.  

If you missed that article, you could find it and the rest of Controls Central product and product tip articles here. 

We had additional questions for the Controls Central team, specifically about how they access in-demand products and product information. 

Sometimes customers require to confirm part compatibility, and they don't have time to talk to someone. They may need to reference a specific part for a project or bid or maintain a part that was replaced by something different. 

Controls Central has been in business for over a decade, and throughout the years, we have obtained compatibility charts from over 30 manufacturers with product and product replacement information.  

The brands and products represented in the dozens of compatibility charts are vast.  

Categories include actuators, thermostat and thermostat parts, valves, including gas valves. Controls Central's brands include Schneider Electric, Honeywell, Siemens, Belimo, Invensys, Robertshaw, Johnson Controls, Mars products such as relays, motors, transformers, etc. 

When customers can find what they need right on the spot, it saves them time and effort.  

"Once customers know what they want, they have several options to leverage to place their order easily.  If the part a customer is looking for happens to be a hard-to-find part - or part that has been in short supply, our team will gladly notify them when the part or item becomes available." 

Said Alex D., marketing director, Controls Central. 

Customers can access a wide range of reference materials on the Controls Central website.  We also have a vast list of compatibility charts within the Controls Central Reference Materials program. 

"Many times a customer already knows what they need because they have used our compatibility matrices to find the part alternative they need. 

Said Ann M., customer experience specialist, Controls Central

In other instances, a customer will text a part number to the team and ask for a confirmation of the suitable replacement, and our team will check the library and help find what they need. 

Once a customer has an account with Controls Central, ordering and reordering are swift. 

Let's recap what we just shared. 

What are customers are saying finding what they need at Controls Central:

Good Help! "They even help me to look for the right part, even i did not had the part number."

Customers can find what they need via Controls Central because: 
 
  • Inventory powered by over 250 distributors and product manufacturers within the vast network of Controls Central. 
     
  • Controls Central already carries millions of products and product records. 
     
  • Controls Central has been helping customers for over a decade and providing support by the US-based customer team that is ready to help when needed. 
     
  • Customers have multiple ways of submitting questions to the Controls Central team, including text messaging. 
     
  • Customers have access to product compatibility sheets and compatibility options.  
     
  • Order delivery times are updated periodically, and customers are notified of order status

There are many other reasons that customers continue to shop at Controls Central after ten years.  

If you would like to set up an account, contact us today and let us "find what you need" to keep your customers happy and your mind at ease. 

Our team is here for you - We've Got You! 
Previous Article Customer Service Tips
Next Article Join the Clean Air in Buildings Challenge
Print
1274 Rate this article:
No rating
Please login or register to post comments.

Customer Service Tips

Sandie 0 1369 Article rating: No rating

If you are in the HVACR or maintenance business, you probably have spent way too much time looking for inventory and parts! All so that you can provide excellent service to your customers. 

Straight from ASHRAE & AHR: Key Trends in our Industry

The 38-page 2022 trend report is out! Let's take a look at some insights from ASHRAE and AHR. 

Sandie 0 1330 Article rating: No rating

The AHR Expo provides a unique forum where manufacturers of all sizes and specialties come together to share ideas and showcase the future of HVACR technology. Since 1930, the AHR Expo has remained the industry’s best place for OEMs, engineers, contractors, technicians, facility operators, architects, educators and other industry professionals to explore the latest trends and applications and to cultivate mutually beneficial business relationships. The event is co-sponsored by ASHRAE and AHRI, endorsed by many industry leading organizations, and is held concurrently with ASHRAE’s Winter Conference.

We have made it our mission to help you find the parts you need.

Our product inventory has been expanding, so as your needs grow, we’ve got you covered. 

Sandie 0 1661 Article rating: No rating

We have made it our mission to help you find the parts you need. 

Planning has always been an instrumental part of our daily lives, planning work, planning jobs, career moves, weekends, etc. Routines are always a great way to ensure processes are met and tasks are efficiently done; however, these last years have proven that human resilience and change are instrumental in moving forward.

Controls Central’s US-based team is always on the lookout for its customers.

Getting the parts you need fast is easy at Controls Central!

Sandie 0 1710 Article rating: No rating

We are the online retailer that has access to thousands of parts from hundreds of manufacturers and distributors.

So when you tell us you cannot find a specific part or product, we have many ways we can help you find exactly what you need. Our brands are as diverse as our product lines, so whether you are looking for an actuator from Belimo or a valve from Schneider Electric, or Siral, we’ve got options for you. 

SIRAL 6-WAY VALVE SERIES

Enabling heating and cooling with a single-coil while reducing wiring and simplifying control with a single actuator.

Administrator Account 0 1198 Article rating: No rating

MODULAR 6-WAY VALVE
Enabling heating and cooling with a single-coil while reducing wiring and simplifying control with a single actuator.

Does Your X Fit My Y

Not sure what replacement part is for your unit? We Got You!

Sandie 0 1143 Article rating: No rating
Ensuring that the part you are ordering is compatible with the product or parts you are trying to fix is our priority. Our staff is equipped to respond to those types of questions. 

We know you do not have a minute to waste, so the next time that you need a part and are not sure where to get it from, we can check that for you! 

Honeywell Introduces an easy to use and install thermostat!

The new TC500 thermostat is Ideal for commercial applications such as retail, clinics, restaurants, hotels, schools, warehouses, and other commercial businesses.

Sandie 0 1426 Article rating: No rating
What makes it unique for contractors?  

It is easy to set up using set up wizard, and it comes with integrated energy-saving features with up to 3-stage heating and cooling of AHU, RTU and heat pump systems. It also meets all commercial needs and code requirements. 
RSS
1234