Administrator Account
/ Categories: Tips

Making the Best out of the Cold Winter Months

Servicing customers in the dead of winter can be overwhelming if you are not prepared. That is why many field technicians and installers like to prepare in advance.

Here are some helpful tips to help ensure you and your team are ready to support your customers without incurring additional headaches! 

  1. Ensure you have an appointment at the place you will be servicing. 

    Try to stick to that time. By showing your customers you respect their time, they will surely be more inclined to respect yours! 

  2. Offer your customers a way to connect with you quickly.  

    Texting apps such as the PROKEEP app facilitates texting and messaging right into your standard phone line! Controls Central customers can now text our customer service team with their orders, compatibility questions and get responses right on their phone! 

    The bottom line is, that the easier you make it for your customers to stay in touch with you, the better their experience. 

  3. Do a pre-inventory check before hitting the road. Check for standard items that are always needed. You know what those are for your business. Items such as valvesactuatorsfilters and pumps are always in high-demand. Make sure those and other ‘basics’ are available. 
  4. Ensure you and your crew have personal supplies that can help keep them warm and safe during unexpected weather.  

    Especially for those that must drive miles to get to a job site, keeping a few essentials on hand will come in handy.

Here are a few simple things to carry that won't cost much but can make a difference. 

  • Warm Jacket 

  • Protein Bars and non-perishable snacks 

  • Ensure your vehicle's permits and safety gear are all in check.  

  • Pack a small portable heater- for those days when servicing will require you or your team to be outside, a heater may help make those uncomfortable moments in freezing weather more bearable.  

  • Ensure enough battery, fuel, or gas to avoid having to re-fuel or run out altogether in bad weather. 

These are some tips to help get you and your team safely through the wintertime. What are your tips for working and making your customers happy during tough winter days? 

Previous Article Does Your X Fit My Y
Next Article Robertshaw is a featured brand at Controls Central
569 Rate this article:
No rating
Please login or register to post comments.

Customer Service Tips

Controls Central has access to millions of parts that are in stock and ready to ship.

Sandie 0 268 Article rating: No rating

The Controls Central customer experience team has shared with you how they provide the best possible customer experience even during challenging times thanks to the millions of parts it has access to that are in stock and ready to ship. 

Customer Service Tips

Sandie 0 277 Article rating: No rating

If you are in the HVACR or maintenance business, you probably have spent way too much time looking for inventory and parts! All so that you can provide excellent service to your customers. 

Straight from ASHRAE & AHR: Key Trends in our Industry

The 38-page 2022 trend report is out! Let's take a look at some insights from ASHRAE and AHR. 

Sandie 0 418 Article rating: No rating

The AHR Expo provides a unique forum where manufacturers of all sizes and specialties come together to share ideas and showcase the future of HVACR technology. Since 1930, the AHR Expo has remained the industry’s best place for OEMs, engineers, contractors, technicians, facility operators, architects, educators and other industry professionals to explore the latest trends and applications and to cultivate mutually beneficial business relationships. The event is co-sponsored by ASHRAE and AHRI, endorsed by many industry leading organizations, and is held concurrently with ASHRAE’s Winter Conference.

We have made it our mission to help you find the parts you need.

Our product inventory has been expanding, so as your needs grow, we’ve got you covered. 

Sandie 0 580 Article rating: No rating

We have made it our mission to help you find the parts you need. 

Planning has always been an instrumental part of our daily lives, planning work, planning jobs, career moves, weekends, etc. Routines are always a great way to ensure processes are met and tasks are efficiently done; however, these last years have proven that human resilience and change are instrumental in moving forward.

Controls Central’s US-based team is always on the lookout for its customers.

Getting the parts you need fast is easy at Controls Central!

Sandie 0 892 Article rating: No rating

We are the online retailer that has access to thousands of parts from hundreds of manufacturers and distributors.

So when you tell us you cannot find a specific part or product, we have many ways we can help you find exactly what you need. Our brands are as diverse as our product lines, so whether you are looking for an actuator from Belimo or a valve from Schneider Electric, or Siral, we’ve got options for you. 


Enabling heating and cooling with a single-coil while reducing wiring and simplifying control with a single actuator.

Administrator Account 0 582 Article rating: No rating

Enabling heating and cooling with a single-coil while reducing wiring and simplifying control with a single actuator.



«June 2022»