Sandie
/ Categories: Tips

Customer Service Tips

Controls Central has access to millions of parts that are in stock and ready to ship.

Finding Alternatives That Work!

 

The Controls Central customer experience team has shared with you how they provide the best possible customer experience even during challenging times thanks to the millions of parts it has access to that are in stock and ready to ship. 

This week, we continue sharing what we learned, and we will share other things that the team does to ensure that each customer has a great experience when they stop by Controls Central.  

Our relationship with manufacturers allows us to access compatibility charts and other information to help our customers find an alternate part or a suitable replacement if the one they want is not available right away. 

The team can do that in real-time, and if more time is needed, we do our best to get to our customers in as little time as possible.  

Most of our customers don't have time to look for alternatives or have the information.  
 

We usually have at least one option for them regardless of their needs. 

"When a customer calls or texts us, that means they need help with something; if they are looking for a part that is not in stock, that can be very frustrating for anyone. We make sure that we provide them with the fastest response so that they can decide as to how they will manage the project or service they need to take care of."

Said Jessi R, customer experience specialist at Controls Central. 

"We want our customers to remember that we can help them out when they most need it."

Said Dominic Porte, product manager, Controls Central

We take pride in ensuring our customers have a great experience when they shop at Controls Central. So, in addition to working with our manufacturing and distribution partners to obtain all product data and information, we also can access compatibility charts and data that allow us to share options with our customers.  

Our team is here for you - We've Got You! 
 
 
 

What are customers are saying about our team:

Good Help!
"They even help me to look for the right part, even i did not had the part number."

 

Good Service!
"I had ordered a part that was discontinued. Other sellers just told me it was discontinued. Controls Central found an after market part to use a a substitute. Thanks!"

 
 
 
Previous Article Customer Service Tips
Next Article Customer Service Tips
Print
413 Rate this article:
No rating
Please login or register to post comments.

Do Your Customers Really Need an AprilAire® Whole-home Humidifier?

Whole-home humidification is an important part of any home, and yet 94% of homes don't have it.

Sandie 0 29 Article rating: No rating

In the wintertime, it's essential to use a whole-home humidifier. Many people don’t realize the air inside their homes is often much drier than outside. The humidity can drop as we spend more time indoors with the windows closed and the heat on. This low humidity can negatively affect our skin, health, and property.

The YELLOW JACKET® P51 TITAN® Digital Manifold Series– Why You Need It

The YJACK® Series is a new platform that offers a total HVAC/R diagnostics solution. 

Sandie 0 63 Article rating: No rating

For HVAC contractors and facilities managers, having the right tools is essential to getting the job done quickly and efficiently. That's why the YELLOW JACKET® P51 TITAN® Digital Manifold Series is such an invaluable addition to any toolkit. This 4-valve manifold provides fast and accurate measurements for refrigeration and air conditioning systems, all while being easy to use. Let's take a closer look at some of the benefits of this digital manifold series.

Save Time and Money with Bapi's Easy-to-use Wireless Test Instruments

BAPI's Blü-Test NIST traceable test instruments

Sandie 0 192 Article rating: No rating

If you're responsible for the operation and maintenance of building automation systems, then you know how important it is to have reliable test instruments. And if you're looking for a comprehensive set of wireless test instruments that are NIST traceable, then the Blü-Test wireless test instrument suite by Building Automation Products, Inc. (Bapi) is just what you need. The Blü-Test suite includes a variety of test instruments that can help you troubleshoot HVAC and building automation systems quickly and accurately. 

Customer Service Tips

Controls Central has access to millions of parts that are in stock and ready to ship.

Sandie 0 413 Article rating: No rating

The Controls Central customer experience team has shared with you how they provide the best possible customer experience even during challenging times thanks to the millions of parts it has access to that are in stock and ready to ship. 

Customer Service Tips

Sandie 0 468 Article rating: No rating

If you are in the HVACR or maintenance business, you probably have spent way too much time looking for inventory and parts! All so that you can provide excellent service to your customers. 

Straight from ASHRAE & AHR: Key Trends in our Industry

The 38-page 2022 trend report is out! Let's take a look at some insights from ASHRAE and AHR. 

Sandie 0 592 Article rating: No rating

The AHR Expo provides a unique forum where manufacturers of all sizes and specialties come together to share ideas and showcase the future of HVACR technology. Since 1930, the AHR Expo has remained the industry’s best place for OEMs, engineers, contractors, technicians, facility operators, architects, educators and other industry professionals to explore the latest trends and applications and to cultivate mutually beneficial business relationships. The event is co-sponsored by ASHRAE and AHRI, endorsed by many industry leading organizations, and is held concurrently with ASHRAE’s Winter Conference.

We have made it our mission to help you find the parts you need.

Our product inventory has been expanding, so as your needs grow, we’ve got you covered. 

Sandie 0 778 Article rating: No rating

We have made it our mission to help you find the parts you need. 

Planning has always been an instrumental part of our daily lives, planning work, planning jobs, career moves, weekends, etc. Routines are always a great way to ensure processes are met and tasks are efficiently done; however, these last years have proven that human resilience and change are instrumental in moving forward.

RSS
123

Categories

«December 2022»
MonTueWedThuFriSatSun
2829301234
567891011
12131415161718
19202122232425
2627282930311
2345678