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To inquire about products, orders, and support,
contact us by phone, live chat or e-mail, and we'll gladly assist you.
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SALES & CUSTOMER SERVICE
Toll Free 877-482-2236 Phone 714-529-6900 Fax 714-671-3873 |
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ABOUT CONTROLS CENTRAL
ControlsCentral.com is the largest online HVAC/R controls store in the world. The website has more than 2.7 million HVAC/R controls parts in stock, and offers products from leading manufacturers including Honeywell, Siemens, Johnson Controls, and Belimo.
More than 600 manufacturers’ products are available from the company’s network of authorized distributors. Same day shipment is supported by 130 stocking warehouses throughout the United States.
5-POINT CUSTOMER SERVICE PLEDGE
As part of our overall marketing strategy, Controls Central will strive to achieve an exceptional level of customer satisfaction. Customer satisfaction is influenced by many factors, but customer service is a significant part of the equation. Every single customer we help must be a top priority, therefore our team is prepared to meet or exceed the expectations of each customer in every situation.
With this in mind, it is our goal to provide the highest level of customer service possible. To this end we have developed the following
5-Point Customer Service Pledge:
Courteousness
We will strive to be sensitive and respectful to the needs and priorities of others at all times.
Integrity
We believe integrity is what ultimately makes an organization successful; therefore we will act with honesty and sincerity in every situation.
Responsiveness
Getting the right parts at the right time can make all of the difference. That is why we will respond to every order and customer inquiry as quickly as possible.
Fairness
At the end of the day, every transaction must result in a positive outcome for our customers and Controls Central. To this point, we will back our products with an equitable return policy and honor all manufacturer warranties.
Value for the Money
Providing the highest level of quality in both the parts and service is an important goal for us, so we carry and support products from all the leading manufacturers at a competitive price point.
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