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877.482.2236Support: M-F 9 A.M. - 6 P.M. CST  Se Habla Español
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Return & Warranty Policy


How to Return Items
1. Sign in to your Account
2. Go to My Account and click on Order & Purchases
3. Click on the Order Number you would like to Return
4. Click on Request Return
 
5. Enter the quantity you would like return and the reason for the return and you're done
6. We will send you an email with instructions on how to proceed
    Do not ship back your item without return authorization instructions

How to Guide - Request a Return

Shipping and handling charges are non-refundable. Return shipping costs are customers' responsibility. A Returns and Warranty Specialist will be assigned to your case and return instructions will be e-mailed to you. The Specialist will handle all return inquiries, and decisions made by them are final.

Returns of new and unused items.
The item must be in re-sellable condition and be returned with all of the original packaging.  All returns are subject to warehouse approval. Items may be returned for refund or for exchange. Please note that we must receive the original item back before a replacement is sent. Our restocking fee schedule is detailed below and begins the day you receive your order. To begin your return, please e-mail or fax a completed RMA form to us.

Cancelled before we ship

-

No Charge

1 - 10 days from delivery

-

No Restocking Fee

11 - 30 days from delivery

-

10% restock ($10 minimum)

31 - 60 days from delivery

-

20% restock ($10 minimum)

Over 60 days from delivery

-

No Returns


Please note that there are no returns for special order or non-stock items.
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Returns of Warranty items.
Controls Central honors the original manufacturer's warranty guarantee. Most items are covered for a minimum of 1 year. We do not send advanced warranty replacements. Item may be refunded, replaced or refurbished according to the original manufacturer's policy. Please contact your returns representative for details. Warranty returns are subject to warehouse and manufacturer evaluation and approval.

Returns of Defective or Broken in Transit items
Please take photos of the item, shipping container, and packaging material. Submit pictures and a completed RMA form to returns@controlscentral.com. The part will need to be returned to us and a postal claim may be filed. Please note that in the event of a postal claim, you may be contacted by UPS, USPS, or FedEx.

Missing Package, Missing Pieces, and Other Return/Refund inquiries

Please contact us directly and we will work with you to resolve the issue. You may reach us by phone at 877-482-2236 or send an inquiry directly to returns@controlscentral.com

We do not accept returns of used items.


Refund Details and Promotional Discounts.
For All Returns, please note that any promotional discount or incentive that was offered will be taken into account. For example, if you received free shipping on an order of $300 or more and the order is returned, the original shipping charges will be withheld from the refund. If you received a quantity discount and return part of the order, any price difference will be reflected in your refund.


Updated As of March 27th, 2015

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