Q: When does my product get shipped?
A: All orders are shipped same-day if the order was received by 2:00 pm Est.
Q: I forgot my user ID or password, how do I get it back?
A: Under “User Log In” please click on the “Forgot Password?” link and an email will be sent to you instantly with step-by-step instructions.
Q: What is your return policy?
A: We offer a 30 day money-back guarantee policy with no restocking fee unless it is a special order / non-stock item. Shipping and handling charges are Non-Refundable. Please fill out a RMA request form located in the Returns section under the Support tab. All returns are handled promptly by a Returns and Warranty Specialist.
Q: Where is Controls Central located?
A: Controls Central is located at:
915 W. Imperial Hwy Suite 160
Brea, CA 92821
Q: What forms of payment do you accept?
A: Currently we only accept credit cards for payment on Controls Central. We accept VISA, Mastercard, American Express, Discover, Paypal, and wire transfers. For wire transfers please send a request to pay by wire transfer to email@example.com.
Q: I have a question about how to operate my product, who do I contact?
A: Please use our live chat, or give our tech support a call at 1 (877) 482-2236.
Q: What do I do if I received the wrong or defective product?
Q: What is your warranty policy?
A: Please fill out a RMA request form located in the Returns section under the Support tab. Returns and Warranty Specialist will be assigned to your case.
We honor all manufacturers’ warranties that are accompanied with the products we sell online. Damage by neglect or misuse is not covered by any manufacturer nor is it covered by Controls Central.
Q: Does ControlsCentral.com handle International orders?
Yes, we ship worldwide.
Q: Does ControlsCentral.com charge sales tax on out of state order?
Depends on your state. Controls Central ships from 35 different states so due to the nexus law we must charge and file sales tax in the following states. Al,Ca,Ct, Fl, Ga, Ia, Id, Il, In, La, Ma, Mi, Mn, Mo, Nc, Nd, Ne, Nj, Nv, Ny, Oh, Ok, Pa, Sd, Tx, Wa, Wi, Wv, Wy.
Q: Why does ControlsCentral.com charge sales tax for my state?
Q: Are there any shipping and handling fee for International orders?
A: According to Nexus Tax Law, Controls Central is required to collect/remit sales taxes within states that have a “nexus.” One of the many ways in which a “nexus” is determined is whether a business has a physical location within the state the product is being shipped to. Considering Controls Central has offices and/or warehouses located in your particular state, we are required by law to charge a sales tax fee.
Yes, there's a $40.00 US for shipping and handling charge and we do not supply the certificate of origin.
Q: What's the processing time for International orders?
There's a 1-2 business day processing time for processing an International order.
Q: How are Tax and Customs duties handled?
Controls Central strongly encourages all customers to check with their local Customs office for any potential import taxes, duties, and tariffs.
Q: Are shipping costs refunded?
If the return is for a warranty-related issue, a prepaid shipping label will be sent to you. If the return is not warranty-related, Controls Central is then not responsible for the shipping costs.
Q: Why does my account have to be verified before I make a purchase?
A: Controls Central only sells HVAC/R products to contractors and qualified end users.
Q: When I try to checkout, I get a Billing Address message in red after I press "Confirm Order"?
Q: I'm having trouble viewing/using ControlsCentral.com
A: Try updating your web browser to the most current version. Here are some links for the most up-to-date browsers:
A: The reason you see this message is because the billing address on file with your card issuer is different than the one that you have entered. You can add a new billing address by clicking on the "Add new address" link. After adding the new address you should select the "Separate shipping address" option and select the address where you want the order shipped to (in many cases entered during registration).